"In our company we hunt flies, but the planes escape us." Surely, you've heard this statement many times. It reminds me of the flight I was on when I wrote this column; the passenger next to me never ceased to be on the lookout for a fly (F) buzzing around the cabin. He tells me it is his first flight, but he has been distracted the whole time by this insect instead of enjoying his first aircraft experience (P). Are any of the following four scenarios relevant to your organization?